A short time ago, an acquaintance told me about Nubert and I've been a customer for a while now. I can only have very good things to say about this company at the moment. Finally a store with first-class advice, service and great-sounding speakers with all the accessories your heart desires. I am simply thrilled. M*** M*** "I'm not stupid" I won't go there again. Nubert is my recommendation.
Hans B.
Hello dear team,
Many, many thanks for an unforgettable day with you in Schwäbisch Gmünd. If there's a heaven on earth, then it's with you. I have rarely experienced such a customer-oriented approach as yours. The fact that we were able to carry out hearing tests with you without any time pressure and independently was simply fantastic and underlines your trust in your customers. I now know exactly which speaker has become my favorite. You didn't even shy away from rebuilding the individual components/speaker types so that we could make the best possible comparison. Hats off to your performance. The 700 km were so worth it that we will gladly come back. But next time I won't be going home empty-handed. The NuVero 11 is simply HAMMER and just right for my listening room. Originally my budget wasn't that high, but now I'm going to save a little more and bring this dream home. Thanks again for the great advice, I didn't even know afterwards whether I was the customer or part of your team, ha ha. I wish you a Merry Christmas and a happy and healthy New Year.
With best regards
Florian
Hello dear Nubert team,
Having heard a lot about your loudspeakers, but not having heard them myself, I called you and asked for a trial listening session (Schwäbisch Gmünd). Of course this was no problem, so I took my old loudspeakers to you to hear a direct comparison.
The support was super nice, and my old speakers were quickly set up next to the Nubert speakers. So I was able to start a direct comparison (starting with the NuBox 381 as an opponent) and was amazed at how precise the NuBox sounded.
But not only that, my "selected" NuWave 35 topped the whole thing once again.
So far a good consultation, and now it went on. After my minor "complaints" about my old rear speakers, I was quickly and easily advised to get a pair of bipolar rear speakers, which I took with me straight away.
I connected the NuWave at home and was enchanted by the sound.
Due to the fever, I also screwed the rear speakers to the wall and connected them, and am now MORE than satisfied with the sound.
Thank you for the wonderful advice from Mr. Reichelt, as well as for these wonderful speakers.
Dear Nubert team,
Despite all the praise and enthusiasm from your fans, I have a complaint at this point. It is well known that you build great speakers and give good advice when selling them. As far as the service is concerned, I have unfortunately had to put up with a few bitter disappointments. Below I'll describe my service odyssey over the last few weeks:
I had a DCD 2560 from Denon for repair, which then suddenly cost 250,-? instead of the 130,-? promised on the phone. That wouldn't have been a problem if the player had worked after the repair. Unfortunately, it still didn't after the 2nd complaint and another repair. However, I was then refunded all but 30,-? of the amount for the repair. However, the costs for the three trips from Ulm to Aalen and the lost time were my responsibility.
I also had two old Nubert 560s with crumbled surrounds to be repaired, which were also done relatively quickly and at the agreed price. However, when I picked up the speakers, I found that one of them was damaged. This was not surprising as the box was lying on its side on the metal shelf behind the service counter in Aalen. It's a shame really, as the boxes have survived almost 20 years and three moves without any major damage and were damaged within a week when the "specialist" repaired them. At least I got a 30,-? refund, but that doesn't make the scratch any better. Unfortunately, I did not receive the promised measurement reports of the frequency responses either. Instead, after the repair I was told that the low bass range would not go down as far due to the installation of the new speakers with harder rubber surrounds, which was unfortunately confirmed. In addition, the upper bass range has been somewhat louder since the speakers were changed and the overall sound is no longer as voluminous and soft.
I realize that a company like Nubert also has to sell new equipment, but there are other ways of communicating this to customers. Until these surprises, Nubert was always my first port of call, and I'm about to buy a new stereo system or home cinema system again, but this has changed drastically in terms of service.
Nevertheless, best wishes and good luck with your service...
Ralf
Dear Mr. "Ralf"!
We are truly sorry that you had a negative experience with our service. It is probably no consolation to you that our service staff complete almost 100% of orders to your complete satisfaction year after year. However, we are only human and mistakes happen. In addition, we or the manufacturer's service department can no longer repair some devices with the best will in the world... Due to my lack of knowledge of the case, I cannot give a detailed statement as to why the DENON player could not be repaired satisfactorily. It is regrettable that we caused a scratch on your 560 speakers. However, I think that we spoke to you about it when we handed it over, hopefully apologized and you accepted the 30 euros compensation. Unfortunately, the woofer originally used in the 560 speaker has not been available for many years. However, we cannot achieve a new condition when installing a replacement loudspeaker. This would require a completely new sound tuning and thus probably a new crossover...
Perhaps we shouldn't accept such old speakers for repair at all - but that would certainly be resented again...
As I said, we're sorry!
R.Spiegler
Addendum:
As our workshop manager informs us, when we accepted the order for the Denon unit, we had only promised a cost of 130 euros with the proviso that a "normal pick-up" would be required for the repair. In fact, a much more expensive replacement part was required, hence the higher costs. After the replacement, the device ran without any problems. Although we were unable to reproduce the malfunction that you (quite rightly) complained about, we have credited you almost all of the costs.
Dear Nubert team,
When my 7 year old Sub AW-7 gave up the ghost, I assumed it would be a mid-range failure. Why this 27 kg box of all things? I would never have thought it possible how quickly and smoothly the repair went. One call to Nubert Service, a return ticket sent, Tuesday collection by UPS and on Friday the Sub was back in its usual place and doing its job. In between, a call from the technician, who provided information about the scope of the repair and the costs. That is sensational. I can't believe it.
I'm thrilled. Thank you very much.
Merry Christmas and a happy New Year
wishes
Jürgen from Celle
A trip that was totally worthwhile, first-class advice with expert knowledge. Tips that fully satisfy the customer. And a result that far exceeded expectations.
Thank you and a compliment for the speakers, the 481 Set 2 with the AW-991 sub is simply brilliant.
I'll be back soon, no question.
Thanks to the whole team, have a Merry Christmas and a Happy New Year.
With kind regards
Martin
nuLine 122 or: How I found the right speakers!
I searched, tested, listened and compared for a long time. I wanted some new loudspeakers because the previous ones were a bit tiring. After setting up and listening to various products from well-known manufacturers at home, I just didn't feel comfortable. The nuLine 122, my "blind test", were put through another listening test. 4 weeks of listening should be enough to make a decision. But these 4 weeks are unnecessary, because after the first few hours it was clear that the nuLine 122s were able to assert themselves against the competition in my ears: The lively, dynamic sound quickly knew how to convince. Without any preconceptions, the big 122s were fed with what they were supposed to sound like in everyday life and I was amazed at how well these speakers suited my personal taste and harmonized with the old receiver behemoth. So here they are, the nuLine 122 with the fine sound. But despite all the enthusiasm, there is also room for criticism: The mechanism for attaching the front grille is certainly not the last word in wisdom. It doesn't quite match the otherwise outstanding build quality of the nuLine 122.
Best regards
Christian
I received my AW-1000 in cherry a few days ago. Supposedly second choice, but I can't see a scratch on it. The sound exactly met my expectations. And they were already very demanding. It's a delight to hear the sound of the already very decent NuLine -32 now, even at medium or low volume levels, with a confident and warm bottom end, even though my set-up is not ideal.
Only now do I fully appreciate the difference to my Kirksaeter 2200, which I have always found to be quite good.
Now Christmas can come.
Many thanks and Merry Christmas to the brave Nubert team!
Today I finally got my 511 speakers two days before Yahmaha amplifier.... And I'm already hungry for more ... This company is a truth........ It's addictive 😬
Fast shipping Super service. Keep it up sooooooooooooooooo
Hello,
I received my Nubox 311 Surround Set 3 today. I'm glad that after weeks of consideration and research, I decided on your product. Actually, this entry should be a bit longer, but I'm simply amazed!!! Such a sound from a "starter set". And the "small" sub is simply the bolt! If you're not careful, you'll soon have work for your household contents insurance! As a beginner, you're in very good hands with Nubert and their products!!! Keep up the good work and you'll resist all the devils in the world!
Greetings Hajo
