Terms and Conditions

Scope of Application

We supply exclusively based on the following General Terms and Conditions (GTC). Any general terms and conditions of the customer which conflict with or deviate from the following provisions shall not apply. The following terms and conditions shall also apply exclusively where we perform delivery and services without reservation in the knowledge of conflicting conditions or conditions of the customer deviating from the following terms and conditions.

Part II of these GTC applies to contracts concluded with us through the online shop, as well as to contracts concluded in our retail stores in Schwäbisch Gmünd and Duisburg. Please also note the information and provisions contained in Part I of these GTC.

I. Special Provisions for Distance Selling

1. 30-Day Right of Withdrawal for Consumers

1.1

The following provisions concerning the right of withdrawal in Section I.1 of these GTC apply exclusively to contracts with a consumer.

nder German law, pursuant to Section 13 of the German Civil Code (BGB), consumers are natural persons for whom the purpose of the order cannot predominantly be attributed to a commercial or self-employed professional activity.

In other countries, the term may also include certain legal persons deserving protection.

For consumers, whose habitual residence is in a country outside the European Union, any statutory right of withdrawal shall be governed by the law of the country of residence.

Irrespective of whether such countries provide for a right of withdrawal, we grant such consumers a contractual right of withdrawal under the same conditions as under German law, extended to a total period of 30 days.

However, in the event of withdrawal under this contractual right of withdrawal, we reserve the right to require reimbursement of the return shipping costs from such consumers and do not reimburse the delivery costs.

Please contact us so that we may organise the return shipment together with you. This is not a prerequisite for exercising or implementing your right of withdrawal but will expedite the process.

1.3

At Nubert, you purchase with an extended right of withdrawal of 30 days, regardless of whether you order by telephone or via our online shop system.

Please refer to the withdrawal notice below for the requirements and consequences of your statutory right of withdrawal (for consumers from Germany, Switzerland, Liechtenstein, and other EU Member States; see also Section 1.1 for customers from other countries). As provided by law, the withdrawal notice specifies a withdrawal period of only 14 days.

In particular, the statutory right of withdrawal is not granted to commercial resellers.

1.4 Withdrawal Notice for all Contracts for the Purchase of Goods Suitable for Parcel Shipment (Postal Shipments)

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Nubert electronic GmbH, Nubertstr. 1, 73529 Schwäbisch Gmünd, Germany, Telephone: +49 (0)7171 8712-0, Email: info@nubert.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

You may also exercise your right of withdrawal online at www.nubert.de/rma. If you use this online function, we shall promptly provide you with an acknowledgement of receipt on a durable medium (e.g. by email), containing information on the content of the withdrawal declaration as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

1. For goods returned from Germany:

• We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
• You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
• We will bear the cost of returning the goods.

2. For goods returned from countries other than Germany:

• We will collect the goods.
• We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

1.5 Withdrawal Notice for all Contracts, Except Hire-Purchase Agreements, for the Purchase of Goods Not Suitable for Parcel Shipment (Freight Shipments)

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Nubert electronic GmbH, Nubertstr. 1, 73529 Schwäbisch Gmünd, Germany, Telephone: +49 (0)7171 8712-0, Email: info@nubert.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

You may also exercise your right of withdrawal online at www.nubert.de/rma. If you use this online function, we shall promptly provide you with an acknowledgement of receipt on a durable medium (e.g. by email), containing information on the content of the withdrawal declaration as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We will collect the goods. We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

2. Possibility to Store and Access the Contract Text for Online Shop Orders

2.1

We make these GTC and the other contractual provisions, together with the data relating to your order, available during the ordering process for retrieval.

You may easily archive this information there either by downloading the GTC and saving the data summarised on the final page of the ordering process using the functions of your browser, or by waiting for the automatic order confirmation which we additionally send to the email address specified by you after completion of your order.

This order confirmation email contains the contractual provisions and these GTC once again and can easily be printed or saved using your email program.

2.2

The contract text is stored by us but, for security reasons, is not directly accessible by you.

We offer each customer with a password-protected direct access facility. Following the appropriate registration, you may view information concerning your completed, open, and recently dispatched orders and manage and save your data (address data, any bank account details) as well as any newsletter subscription.

The customer undertakes to keep their personal access data confidential and not to make it accessible to any unauthorised third party.

3. Contractual Partner, Language and Conclusion of Contract

3.1

Your contractual partner is Nubert electronic GmbH.

Contracts in our online shop may be concluded in the German language based on these GTC and conditions.

3.2

Our promotional offers are non-binding unless and until they become part of a contractual agreement.

We reserve the right to make changes prior to the conclusion of the contract in design and/or because of technical improvements.

3.3

For online orders placed via our shop system, you can review and correct the data entered by you before submitting your order.

By submitting your order, you make a binding contractual declaration.

Confirmation of receipt of the order is issued immediately upon the technically successful receipt of your order.

A binding contract is concluded when we accept your order. Such acceptance may occur through any of the following circumstances:

• We accept your order by means of a separate declaration of acceptance; or
• In the case of advance payment, we request payment from you; or
• You make use of our offer and complete your order by issuing a payment instruction via the online payment services Direct bank transfer (Direktüberweisung), PayPal, PayPal Express, Apple Pay or Amazon Payments; or
• You use the credit card payment method and complete the order; or
• In the case of instalment payments, the contract is concluded when the financing approval has been communicated to you or the possibility of purchase on invoice has been confirmed; or
• In the case of purchase on invoice, you receive our dispatch confirmation, which shall constitute acceptance of your order; or
• You receive the goods from us without the contract having previously been concluded through one of the actions described above.

Please note that, in the case of advance payment, delivery will only take place after the full amount has been credited to our account.

The confirmation of receipt does not constitute acceptance of your order (unless we first request payment therein) but merely serves to inform you that your order has been received by us and may be used for archiving purposes.

Subject to any statutory right of withdrawal, the customer shall be bound by their order for a maximum period of three days and may, of course, cancel their order in whole or in part before we have declared acceptance.

In the case of telephone orders, you will receive these GTC and a written confirmation of your order once again.

4. Prices and Delivery Costs

4.1

For orders placed in our online shop, the prices stated in the offer at the time of the order shall apply.

The prices stated are total prices, meaning that they include the applicable statutory value added tax and other price components.

Details of any additional delivery costs can be found in the information provided in the shop.

4.2

For deliveries outside Germany, additional costs may arise upon importation into a third country (customs duties, any customs clearance fees and import VAT).

Such additional costs shall be borne by the customer.

5. Payment for Mail Order Purchases

5.1

For customers collecting mail order purchases (possible at our retail stores in Schwäbisch Gmünd and Duisburg during normal business hours), we offer payment by EC cash card with PIN in addition to cash payment.

Please ensure that the purchase price does not exceed your personal card limit. Further information can be obtained from your bank.

5.2

For mail order purchases, we offer the following methods of payment.

The payment service provider for the selected payment method may carry out so-called strong customer authentication. For this purpose, you may be required to enter additional data to verify your identity.

Advance Payment

Please transfer the amount after receipt of our "Invoice / Advance Payment" notice.

Please state your name, customer number and document number when making the transfer.

Credit Card

We accept VISA Card, Mastercard, Diners Club International and Discover.

The credit card account shall be charged when the order is placed.

PayPal or PayPal Express

You pay the invoice amount via the online payment provider PayPal.

As a rule, you must be registered with PayPal or register first, authenticate yourself using your access data and confirm the payment instruction to us (guest access may be available in certain cases).

You pay the invoice amount to PayPal using the payment methods offered by PayPal, such as direct debit or credit card.

PayPal may also offer you the option of "instalment purchase" (subject, among other things, to creditworthiness, order values between EUR 99 and EUR 5,000, and a German PayPal account with a confirmed bank account stored as a funding source).

In this case, you conclude a contract with PayPal as the lender.

Further information on how to access the payment provider's website will be provided during the ordering process.

Payment via Amazon

With Amazon Payments, you may use the payment and delivery information stored in your Amazon account in order to shop quickly and securely.

Your transactions are secure and payment information is not disclosed to us.

Paying via Amazon provides you with the same familiar payment environment available on Amazon, without leaving our website.

All you require for payment are your Amazon login credentials.

Direct bank transfer

(Direktüberweisung)

We also offer Direct bank transfer, a service provided by our payment service provider Unzer.

In this case, we receive confirmation of payment in real time.

For this purpose, you require only your online banking login credentials.

Through the secure payment form, which is not accessible to us, Unzer processes the payment immediately and automatically.

The purchase amount is transferred directly and immediately to the merchant's bank account.

If you select Direct bank transfer as the payment method, a protected form will open at the end of the ordering process

The transfer amount and payment reference are already pre-filled.

You simply select your country and then log in as usual using your online banking credentials.

You then enter the TAN to confirm the payment.

Immediately thereafter, you receive confirmation that the transaction was successful.

In principle, any internet user may use Direct bank transfer, provided they have an activated online banking account with a PIN/TAN procedure.

Please note that this service may not yet be supported by certain banks.

Further information as to whether your bank offers Direct bank transfer via Unzer can be found on the payment service provider's website.

Apple Pay

With Apple Pay, you may use the payment and delivery information stored in your Apple account.

The use of our online shop via an Apple Pay-compatible device (e.g. iPhone, iPad, or Mac with Safari) is required.

Payment information is not disclosed to us.

Information on how to access the payment provider's page is provided during the ordering process.

You require only your Apple login credentials or Face ID or Touch ID.

Google Pay

With Google Pay, you may use the payment information stored in your Google account.

The use of our online shop via a Google Pay-compatible device (e.g. Android smartphone or tablet, or a desktop PC using a current version of the Google Chrome browser) is required.

Payment information is not disclosed to us.

Information on how to access the payment provider's page is provided during the ordering process.

For payment, you require only your Google login credentials or an authentication method such as fingerprint recognition, facial recognition, or a device passcode.

Payment by Invoice and Financing (Instalment Purchase) via Payolution GmbH

Purchase by invoice and instalment purchase are processed via the service provider Payolution (Unzer Group GmbH, Schöneberger Str. 21a, 10963 Berlin).

In the case of payment by invoice and financing (instalment purchase) via Payolution (available to natural persons in Germany, Austria, and Switzerland), additional Terms and Conditions for Invoice Purchase and Instalment Purchase apply.

These provide for additional requirements (date of birth, minimum age of 18 years, creditworthiness, etc.) and your consent to the transfer of your data to Unzer and, in certain cases, by Unzer to credit reference agencies.

In the event of late payment, default interest at the statutory rate shall be charged and claims may be transferred to debt collection agencies, resulting in additional costs for legal enforcement.

Please also note the following:

In the case of payment by invoice or financing, your billing address and delivery address must be identical and must correspond to your private residence.

Business addresses or post office boxes are not sufficient.

Delivery to an alternative delivery address is not possible.

Processing of payment using these payment methods is subject to a successful credit assessment.

The payment method "Purchase by Invoice via Payolution" may be offered for purchase values between EUR 10 and a maximum of EUR 8,000.

The purchase price becomes due once the goods have been delivered and invoiced.

Unless otherwise agreed, the purchase price shall then be paid within 14 days of receipt of the invoice to:

Bank Frick AG
Landstrasse 14
9496 Balzers
Liechtenstein

to which Nubert assigns the purchase price claim arising from the purchase contract.

In such case, the customer may discharge the debt only by making payment to Bank Frick.

If, because of exercising the right of withdrawal or exercising other rights, you claim that payment is no longer due in whole or in part, the aforementioned bank shall reassign the claim to us.

In such cases, further processing shall therefore take place with Nubert.

If you choose instalment payments, you may divide the total amount of your order into suitable monthly instalments (subject to creditworthiness, at least 3 and up to 24 instalments), which will be collected conveniently from your account by direct debit mandate.

The minimum purchase value for instalment payments is EUR 200.

The maximum loan amount may not exceed EUR 8,000.

These amounts include delivery costs and any applicable VAT.

Should you have any questions regarding the status of your payment, you may obtain information directly via the Unzer customer portal.

Information regarding the instalment conditions (contract terms, interest, etc.) can be found on the product pages of our loudspeakers.

6. Delivery Restrictions

6.1

Deliveries are made only within the European Union, Switzerland, and Liechtenstein.

Where additional delivery restrictions apply to specific products, you will be informed separately on the respective product pages.

II. General Provisions

1. Delivery, Delivery Periods

1.1

Partial deliveries shall be made at the request of the customer.

Partial delivery is possible only within Germany.

1.2

Available goods shall be dispatched, where applicable, following receipt of advance payment, acceptance of the credit card payment or approval of the credit agreement.

1.3

We use DHL and UPS for postal shipments and CargoLine for freight shipments.

You will receive notification from us as soon as the goods have left our premises.

For postal shipments, delivery is made directly by the parcel service.

For freight shipments, the freight carrier will contact the customer to arrange the delivery date.

Unless otherwise agreed, delivery by the freight carrier shall be made to the kerbside at the delivery address specified by the purchaser.

If delivery has not been possible, you will receive notification from the relevant carrier setting out the further available options.

The delivery period shall be extended by a reasonable period in the event of strikes, lockouts and other circumstances affecting delivery for which we are not responsible, in particular in cases of delays caused by force majeure.

We shall notify the purchaser without undue delay of the commencement and end of such impediments.

1.4

Where periods are stated in working days, this shall mean all weekdays excluding Saturdays, Sundays, and public holidays applicable at our registered office.

3. Other Claims for Damages

We are liable for all claims for damages – in particular those arising from tort, organisational fault, fault in the conclusion of a contract or any other fault-based claims arising from breaches of duty – only to the extent that we or our vicarious agents are guilty of intent or gross negligence, or where the damage results from a breach of essential contractual obligations (i.e. obligations the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely) or from claims under §§ 1 and 4 of the German Product Liability Act (Produkthaftungsgesetz).

The above exclusion of liability in cases of simple negligence does not apply to damage arising from injury to life, body or health, nor in the event of the assumption of a guarantee as to quality or the fraudulent concealment of a defect within the meaning of § 444 of the German Civil Code (BGB).

In such cases, we shall also be liable for simple negligence on the part of our legal representatives or vicarious agents.

As far as our liability is governed by the above provisions, this also applies to our employees, staff, representatives, and vicarious agents.

4. Retention of Title

The delivered goods shall remain our property until full payment has been made.

Please note that, where the payment method "Purchase by Invoice" or "Instalment Purchase via Payolution GmbH" is selected, the purchase price claim is assigned by us to:

Unzer E-Com GmbH
Vangerowstraße 18
69115 Heidelberg
Germany

Where a purchase is made using these payment methods, ownership of the goods shall remain with the bank until full payment has been made.

5. Data Protection Notice

Our data protection practices are governed by the applicable statutory provisions.

Details concerning the collection and use of your personal data can be found in our Privacy Policy, which also contains information concerning creditworthiness assessments, within the framework of which values relating to the probability of payment default are calculated, considering, among other things, your address data.

6. Applicable Law, Jurisdiction and Severability

6.1 Applicable Law

All legal transactions and other legal relationships with us shall be governed by the laws of the Federal Republic of Germany.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) and any other international conventions shall not apply, even when incorporated into German law.

In the case of contracts concluded for a purpose that cannot predominantly be attributed to the professional or commercial activity of the entitled person (consumer contracts), this choice of law shall apply only insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence is not thereby withdrawn.

6.2 Jurisdiction

In business dealings with merchants and legal entities under public law, Schwäbisch Gmünd shall be agreed as the place of jurisdiction for all disputes arising out of the contractual relationship, including actions relating to bills of exchange and cheques.

In such cases, we shall also be entitled to bring proceedings at the customer's place of business or residence.

Any exclusive place of jurisdiction prescribed by law shall remain unaffected by the foregoing provision.

6.3 Severability

Should one or more provisions of these General Terms and Conditions be wholly or partially invalid, or subsequently lose their legal validity, the validity of the remaining provisions shall not thereby be affected.

The same shall apply where these General Terms and Conditions contain an unforeseen omission or gap.

Disposal and Battery Take-Back

Environmental Protection

Constituents contained in waste equipment, for example hazardous substances of a chemical nature, may harm the environment and human health if stored improperly, particularly where disposal is not carried out in a breakage-proof and professional manner by persons not authorised to do so.

Particularly in the case of illegal exports, there is no guarantee that the environment and human health will be protected from harm.

Waste equipment may also contain recyclable raw materials. Waste equipment may be repaired or components reused, thereby making a significant contribution to environmental protection.

Waste equipment must therefore not be disposed of with ordinary household waste or exported illegally.

As an end user, you are legally obliged to return electrical equipment or dispose of it properly.

Batteries

Constituents of batteries, for example substances of a chemical nature, may harm the environment and human health if stored or disposed of improperly.

At the same time, batteries may also contain recyclable raw materials.

Batteries must therefore not be disposed of with ordinary household waste.

As an end user, you are legally obliged to return waste batteries.

After use, you may return batteries free of charge to the seller or to designated collection points (e.g. public collection facilities in your municipality or retail outlets) or return them free of charge by post.

You may also return batteries to the seller free of charge by post, although requirements under dangerous goods legislation may need to be observed.

Returns to retail outlets are limited to quantities typically arising from end-user disposal and to waste batteries that the distributor carries or has carried within its product range.

The symbol of the crossed-out wheeled bin reminds you that batteries must not be disposed of with household waste.

Beneath this symbol, you may also find the following symbols indicating the presence of certain substances:

Pb = Battery contains more than 0.004 per cent by mass of lead

Cd= Battery contains more than 0.002 per cent by mass of cadmium

Hg= Battery contains more than 0.0005 per cent by mass of mercury

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Waste Equipment

Owners of waste equipment shall ensure that such equipment is collected separately from unsorted municipal waste.

Before handing over waste equipment to a collection point, owners shall separate, without destroying the equipment, waste batteries and waste accumulators that are not enclosed within the waste equipment, as well as lamps that can be removed from the waste equipment without destruction.

Electrical and electronic equipment is marked with the following symbol of a crossed-out wheeled bin:

The symbol indicates that, as the owner of this device, you must not dispose of it with household waste (grey bin, yellow bin, organic waste bin, paper, or glass).

The separate collection of waste electrical and electronic equipment (waste equipment) is necessary for the environmentally sound disposal of hazardous substances, the recovery of valuable materials and the possibility of reuse.

You may, for example, hand over the device to authorised collection points, such as local recycling centres or waste collection centres, for separate collection from unsorted municipal waste for the purpose of reuse.

Waste batteries and waste accumulators that are not enclosed within the waste equipment must be separated from the equipment before it is handed over to a collection point.

Please note that you are personally responsible for ensuring the deletion of personal data stored on waste equipment intended for disposal.

We, as a retailer, are also obliged to take back waste equipment as follows:

Where you have purchased one of the following devices from us, you have the option of having us collect, free of charge upon delivery of the new device, a waste device of the same type which essentially performs the same functions as the new device ("old for new").

Large Equipment

Sound and image reproduction equipment.

The devices listed below may be returned via a transport service provider, if you have purchased an electrical or electronic device from us and the waste device is of the same type, i.e. essentially performs the same functions as the new device ("old for new").

For this purpose, we shall provide you with a return label free of charge.

Small Equipment

Radio equipment, hi-fi systems, sound and image reproduction equipment, adapters, assembled power cables, HDMI cables, audio cables, and video cables.

Small IT and Telecommunications Equipment

(no external dimension exceeds 50 cm)

USB cables, network cables.

Waste equipment for which no external dimension exceeds 25 cm may be returned to us free of charge irrespective of the purchase of a new device.

Acceptance is limited to three waste devices per device type.

You may submit such devices to us for return shipment.

For this purpose, we shall provide a return label free of charge upon request via info@nubert.de.

You may also request a return label by telephone on +49 (0) 7171 - 8712-0.

The waste equipment should then be sent to the following address:

Nubert electronic GmbH
Nubertstraße 1
73529 Schwäbisch Gmünd
Germany

Please ensure that the waste equipment is properly packaged for shipment so that breakage is avoided as far as possible and mechanical compression or breakage can be excluded.

Acceptance of waste equipment may be refused where contamination gives rise to a risk to the health and safety of persons.

Nubert electronic GmbH
Nubertstr. 1
DE-73529 Schwäbisch Gmünd

WEEE Registration Number: DE 48888173

These General Terms and Conditions also constitute intellectual property protected by copyright.

Use by third parties – including extracts thereof – for commercial purposes in connection with the offering of goods and/or services is not permitted.

Any infringements will be prosecuted.

TCI Rechtsanwälte accepts no liability towards third parties, in particular regarding the completeness and currency of the above information.

© 2026 TCI Rechtsanwälte Partnerschaft Schmidt mbB – Mainz Lawyers.

Version: 11 June 2026